The Right Way to Use Ratings and Reviews
I work on many websites, and have a few of my own, that offer the ability for customers to leave a rating and/or a review….
When to Send a “Thank You!” Email
This week, I received an inquiry about those “silly Thank-You emails” and how to stop them. Who would have thought that anyone would complain about…
Beware of Sophisticated Email Phishing
When you think you’ve seen it all — the scammers take it up a notch. Over the years, I’ve watched how those with nefarious motives…
Email Tone is Critical
When it comes to your emails, you don’t have the tone of your voice. But don’t underestimate that those on the other side of the…
You Are Bold When You Bold Your Email
Today, I opened my inbox to find this: As usual, my email address was not whitelisted (as I ask buyers to do), and the download…
Email Response Time Does Matter. Here’s why.
I am often asked: “What is the rule for how fast you should be responding to emails?” The short answer: As soon as you can….