Why Don’t People Reply to Emails?
This is a topic I get asked about — a lot. This week… The natural inclination is “they don’t want to hear from me” or…
Is it Bad Netiquette to Correct Others Email Etiquette?
Correcting others is a delicate process. You know the saying you attract more bees with honey? When we correct others, doing so helpfully and constructively…
Is Cc: Enough to notify senders you are forwarding their email?
What is proper Email Etiquette when forwarding personal emails sent to you to a third party? Is it okay to simply Cc: the Sender to…
The Importance of Explicitness in Your Emails
If you receive an email that asks several questions — answer each one, point-by-point. Don’t just hit reply and type a general statement at the top of the email that doesn’t cover all the issues presented.
Why was Netiquette invented?
Recently, a site visitor emailed asking why I felt the “need” to invent Netiquette (giving me too much credit). Who was I to tell anyone…
Are apologies by email acceptable?
Apologies are never easy. Apologizing means you are admitting a fault, wrong decision, mistake, or lack of proper judgment. It takes real character to admit…