Email Forwards: Invasion of Privacy?
Yes. Yes, it is! Whoever sent that forwarded email should have redacted/removed all their contact’s email addresses from the forward. You never expose contacts’ email…
How to Handle Email Arguments
Email “Gunfights” Gunfights usually end when there is only one person left standing. Unfortunately, it seems this also applies to email gunfighters. You know what…
Don’t Trust Online Strangers Who Act Like “Friends”
In general, folks are too trusting. When online, you should be the polar opposite. Don’t trust anyone or any website until you can verify that…
Customers Should Email with Courtesy and Clarity
Good customers communicate with courtesy and clarity in their email communications. When you send questions by email or through a website’s contact form, that is…
Why No Email Etiquette Training?
A study reflected that over 50% of businesses still do not offer email etiquette training. As a result, many employees, customer service reps, and business…
Are You Tardy With Your Personal Email Responses?
Are you tardy in your responses to incoming personal email? Do you respond to some right away and others later — if at all? If you answered yes to that last question, then you’ve confirmed what those on the other side assume. Some folks have your attention and priority more than others.