Email Response Time Does Matter. Here’s why.
I am often asked: “What is the rule for how fast you should be responding to emails?” The short answer: As soon as you can….
No Email Response Can Be a Response
Every survey I take or when the topic comes up points to the fact that pretty much everyone’s pet peeve is a lack of response…
Top 10 Email Mistakes & Assumptions
Many email mistakes stem from assumptions people make about technology, security, and communication. Changing these habits requires a shift in mindset, from convenience-based thinking to…
Email Forwarding Reflects on You
Let’s acknowledge that anyone you email can forward your emails to others without your knowledge. So even though common sense and courtesy would include not…
Jumping to Conclusions in Email
Have you ever heard the saying, “Thou protest too much?” What that saying implies is that by protesting too much about something, you are, in…
How to Handle Missent Emails
It has happened to all of us. You sent an email accidentally to the wrong person. You hit that send button and immediately know what…