Customers Should Email with Courtesy and Clarity
Good customers communicate with courtesy and clarity in their email communications. When you send questions by email or through a website’s contact form, that is…
Why No Email Etiquette Training?
A study reflected that over 50% of businesses still do not offer email etiquette training. As a result, many employees, customer service reps, and business…
“That is Not What I Meant” Doesn’t Cut it!
You are what you type; you are the words you choose to use. Know that what you type will be taken at it’s face value by the other side — that they will take you at your word(s).
If You Wouldn’t Say It To Their Face…
Amazing how bold onliners are while safely hiding behind these screens! The lack of face-to-face contact makes them bolder than they normally would be allowing them to type in a manner in which they wouldn’t dare speak.
2 Tips to Avoid Email Misunderstandings
Did you know that most misunderstandings could be easily avoided if one side or the other did not: Do. Not. Assume. Here’s a classic… What…
HELP! I Sent an Email to the Wrong Person!
Panicked onliners contact me regularly, asking for advice and help about what they should do after emailing the wrong person. “Can I get the email…