Are Your Emails Tone Deaf?
Did you know there is a tone to every email you send? Whether you realize it or not, the other side assumes your tone based…
Discretion and Email Communications
“How can the average user know what is the right thing to do when it comes to their email habits?”
Emotional Emails & Jumping to Conclusions
Now more than ever, folks are stressed. Many have a shorter fuse, and emotions are running high. Because of this, making impulsive decisions at that…
5 Live Chat Guidelines Consumers Should Practice
With more folks than ever turning to online for pretty much everything, we are increasingly taking advantage of live chat features. Consequently, there are some…
“During These Uncertain Times…”
We are living in crazy times. With that comes less patience, more stress, and more folks lashing out. Now is when that extra little effort,…
Email Etiquette and Discretion
I have received several emails asking for my advice and help in matters that are purely up to discretion. Email Etiquette is basically a list…