No Sign-Off? No Big Deal?
It’s common to whip off an email with a question or thought and click send. If you can send a text like that, why not…
Stay Away from Sarcasm in Email
Sarcasm is something that can easily cause misunderstandings in the offline world. Online makes sarcasm even more difficult. You lose that eye contact, body language,…
The Right Way to Use Ratings and Reviews
I work on many websites, and have a few of my own, that offer the ability for customers to leave a rating and/or a review….
What They Meant Was What?
I’ve had several site visitors email me recently about dilemmas related to interpreting what someone “meant” in an email they received. Big-time misunderstandings ensued, some…