Emotional Emails & Jumping to Conclusions
Now more than ever, folks are stressed. Many have a shorter fuse, and emotions are running high. Because of this, making impulsive decisions at that…
No Sign-Off? No Big Deal?
It’s common to whip off an email with a question or thought and click send. If you can send a text like that, why not…
Stay Away from Sarcasm in Email
Sarcasm is something that can easily cause misunderstandings in the offline world. Online makes sarcasm even more difficult. You lose that eye contact, body language,…
The Right Way to Use Ratings and Reviews
I work on many websites, and have a few of my own, that offer the ability for customers to leave a rating and/or a review….