When Not to Add to Your Mailing List
Whether personal or business-oriented, the mailing list you use to send mass emails must be managed carefully, respectfully, and courteously. However, did you know that…
When is a Joke Not a Joke in Email?
Joking and sarcasm do not translate well in email and should be avoided unless you are a skilled communicator.
Why Don’t People Reply to Emails?
This is a topic I get asked about — a lot. This week… The natural inclination is “they don’t want to hear from me” or…
The Importance of Explicitness in Your Emails
If you receive an email that asks several questions — answer each one, point-by-point. Don’t just hit reply and type a general statement at the top of the email that doesn’t cover all the issues presented.
Why was Netiquette invented?
Recently, a site visitor emailed asking why I felt the “need” to invent Netiquette (giving me too much credit). Who was I to tell anyone…
How to Reach Out to Website Owners About Technical Problems
Several times each week someone sends me an email where they are assuming something about me or one of my sites. Some of the assumptions are improperly accusatory while others are based on little to no knowledge in which to base the stated assumption.