Look To Yourself Before You Accuse Others
Misunderstandings are common in emails, texts, and online forums. Why? Combine the all too often vague author with the reader’s interpretation of the written text….
Email Chat & Support Ticket Etiquette
Having been on both sides of chat and support ticket requests, I can speak from experience that how you communicate can make a huge difference…
Email is Not All About You
Many folks don’t think about the other side when they email — they just want a response. Unfortunately, because it is typical for the other…
What the Heck is Lurking?
Lurking is the online term for staying in the background and watching before participating. It sounds sneaky, right? But it isn’t! It is a smart…
Are You or Do You Know a Chronic “MeMailer”?
What is a MeMailer? It is a nickname that I’ve used to describe some emailers. Basically, MeMail is all about the sender: their views, their…
Forwarding Other’s Emails: Legality and Ethics
Site visitors regularly ask for guidance about forwarding emails, particularly when forwarding emails written by others. Yes, yes and yes! Do Not Forward Emails Without…