Do You Hijack Other’s Emails?
If you do, stop it. A bad habit that seems to pop up occasionally is replying to all the recipients of an email sent to…
No Email Response Can Be a Response
Every so often, I get emails that cause me to shake my head in disbelief. I read them and think that if someone spoke to…
Email Etiquette, Customers and Customer Service
Email Etiquette is not for customer service reps alone. It is also applies to those requesting customer service. Both sides have equal responsibility in ensuring the conversation concludes to their satisfaction.
Emailing Questions Before Looking & Reading
This little rant will be understood by those with numerous websites they need to keep on top of. However, even if you have only one…
5 Live Chat Guidelines Consumers Should Practice
With more folks than ever turning to online for pretty much everything, we are increasingly taking advantage of live chat features. Consequently, there are some…
What is an email Return Receipt (RR), and how do you use it properly?
This morning I had an email from a business guy asking about how and when one should use Return Receipts (RR) due one of his associates making this request with every single email that they sent.