Quotation Marks as Formatting for Emphasis
Formatting is often used to show emphasis. That’s why we do it, from bolding to italics and “quotation marks” to get the point across. The…
True Friends Reply to Emails
Do you have friends that you email then crickets? Then, maybe a couple of weeks later — they reply, sometimes ignoring the content of your…
Email is Not All About You
Many folks don’t think about the other side when they email — they just want a response. Unfortunately, because it is typical for the other…
What the Heck is Lurking?
Lurking is the online term for staying in the background and watching before participating. It sounds sneaky, right? But it isn’t! It is a smart…
No Place for Yelling in Emails
Why do emailers increase the font size, use boldface, and change the text color from black to red? Those who ask me about that know…
How to Navigate Emotional Relationships and Arguments via Text: A Thoughtful Guide
I tripped upon a study the other day about texting and was surprised to find how many folks argue and have serious misunderstandings via text….