Email Chat & Support Ticket Etiquette
Having been on both sides of chat and support ticket requests, I can speak from experience that how you communicate can make a huge difference…
Don’t Brush Off Email Privacy
Do you show a blatant disregard for your contact’s privacy? How would you feel if your contacts whether business or personal, decided to take your phone number and give it out to strangers? Strangers who you don’t know!
Pros and Cons for Using Text Formatting in Emails
Email Formatting vs. Vocabulary I’ve always favored using your vocabulary to show your intent and meaning rather than formatting text to get your message across….
Quotation Marks as Formatting for Emphasis
Formatting is often used to show emphasis. That’s why we do it, from bolding to italics and “quotation marks” to get the point across. The…
True Friends Reply to Emails
Do you have friends that you email then crickets? Then, maybe a couple of weeks later — they reply, sometimes ignoring the content of your…
Email is Not All About You
Many folks don’t think about the other side when they email — they just want a response. Unfortunately, because it is typical for the other…