Are Condolence Emails Acceptable?
Recently I was asked if sending a condolence email is acceptable. As with most things, it depends on the circumstances. Condolence emails should be the…
Stay Away from Sarcasm in Email
Sarcasm is something that can easily cause misunderstandings in the offline world. Online makes sarcasm even more difficult. You lose that eye contact, body language,…
What about ALL CAPS in the Subject: Field?
Using all upper case/caps is frowned upon when it comes to email. The reason is twofold. Does this apply to the Subject: field? Of course,…
Top 3 Email Attachment Considerations
Many onliners do not realize the very important issues they need to consider before sending attachments via email. All too often folks just attach way without understanding how their actions may effect those on the other side.
Living Up to Friend’s Email Expectations
E-mail may be virtually instantaneous, but people are not. You know, there is this entire other off-line world filled with responsibilities and activities that take folks away from their monitors every once and awhile!
5 Live Chat Guidelines Consumers Should Practice
With more folks than ever turning to online for pretty much everything, we are increasingly taking advantage of live chat features. Consequently, there are some…