Email Response Time Does Matter. Here’s why.
I am often asked: “What is the rule for how fast you should be responding to emails?” The short answer: As soon as you can….
Jumping to Conclusions in Email
Have you ever heard the saying, “Thou protest too much?” What that saying implies is that by protesting too much about something, you are, in…
Texting Etiquette Tips for 2025
Many of the concepts that apply to email also apply to Texting, Chat, and Instant Messaging (Desktop, Laptop, Tablets, Smart Phones), and vice versa. The…
Let’s Talk about Holiday Email Attachments
This time of year gets crazy with attachments. Hosts send large PDF invitations to their guests, families send update letters, and excited friends share their…
Do You Have to Reply to Thank You Emails?
This is one of the most asked-about topics. I often get asked whether you “have to” respond to a thank-you email—an email in which someone…
Email Thank-Yous vs.Thank-You Cards
I’m a fan of old-fashioned handwritten thank-you cards sent by snail mail. However, many online users have never been taught about thank-you notes and haven’t…