When is a Joke Not a Joke in Email?

When you joke around does it create a misunderstanding?

Have you ever had a contact not get your sense of humor in an email? You know you were joking — but they didn’t. Let’s talk about why that happens and how you can avoid it.

Everyone knows that there are times where others may not appreciate our sense of humor. Even more so with email where you cannot see body language, facial changes, or have the tone of voice to know for sure.

Here’s an example from a visitor to this website:

I hit “reply” to an email in which I should have “forwarded” to another individual. The reply wasn’t negative in connotation, but it did refer to the sender in a joking manner (to me, anyway) as a “damn Yankee.” I realized immediately that I did not hit “forward” as intended but “reply.” How do I apologize to this person? Would it be better to wait and see if they bring it up? This person is a friend who lives in another state and tends to make comments to me about my southern drawl from time to time, also in a joking manner.

Net M@nners Site Visitor

I guess it all depends on how that term was used. I can relate to this dilemma myself. I moved from Chicago to Mississippi well over a decade ago. There are friends that have called me that, and I know they are joking.

That said, others have said the same — and they weren’t. I didn’t know not liking Yankees was still a thing when I moved here. Lesson learned.

So it’s a matter of context and your relationship with that individual. Since you didn’t share the email, nor do I know the personalities involved, only you would know if an apology is in order. Listen to your gut–it is always right.

Based on what you’ve said, it appears you probably weren’t joking because you were calling them that to another person. With the intention being they wouldn’t know.

Every Situation and Relationship is Different

If your comment was typed in jest, and the person you are concerned about knows you pretty well and has a sense of humor, it shouldn’t be a problem. But we have a third party involved. So if you used that term to negatively describe the person in question or intimating frustration, you need to offer your humble and sincere apologies pronto.

Joking and sarcasm do not translate well in email and should be avoided unless you are a skilled communicator or know the folks on the receiving end so well you know they will understand what you mean. Otherwise, you risk your comments being perceived in a way you did not intent because you leave the interpretation of your humor up to the other side.

Using a smiley or winky (;)) is an invaluable way to confirming that you are joking. Another option is to always read your email out loud before clicking send. (And be cautious if you are hitting Reply when you want to Forward.) This can help you pick up any unintended or missing tone.

Whenever there is a hint of a misunderstanding regarding your tone or intent, the sooner you address and clarify the issue, the better. Apologize if you are not sure — especially if you value that relationship.

Have a question you would like me to write about?
Let me know here.

3 Simple Email Etiquette Tips to Impress

Another way to think of email etiquette is that it is a courtesy thing. Email etiquette allows you to control how the other side will…

Email Etiquette Blog | Q & A

Email Bullies

There are many folks who refuse to realize the power of their written words, the corresponding punctuation and the ramifications of how they choose to use them. This certainly does not mean that the perceptions they are presenting, or the emotions they are insinuating are not there. They are!