Test Your Email Etiquette Knowledge!

2. Why should I use the BCC field?
a) So I can send copies of business e-mail to my friends without my boss knowing.
b) To keep my e-mail looking clean.
c) To respect my contact's privacy.
d) So I can send copies to anyone I want.

3. When should I update my virus software?
a) Once each day.
b) Once a week.
c) Every time I log on.
d) Only when my ISP tells me to.

4. Before sending a very large attachment, I should:
a) Compress the file (zip it up).
b) Send it first thing in the morning and call to make sure it was received.
c) Send it only during week days.
d) Compress the file, then ask first when would be the best time to e-mail it.

5. I should only forward e-mail when:
a) I feel it's important.
b) I know the other person should have the information.
c) The topic is commendable and important to all onliners.
d) I type a personal comment about why I am forwarding that
         specific e-mail to that specific person.

6. When is it O.K. to contact folks about my business?
a) Only when they e-mail me and ask me for information.
b) When I know they can use my service.
c) When I know I can save them big bucks!
d) Anytime - that's called cold calling.

7. I should down edit my e-mail replies by:
a) Removing previous signature files.
b) Removing the previous 2 e-mails noted in my reply.
c) Removing everything not necessary to the ongoing conversation.
d) Spell checking the sender's previous e-mail.

8. What is the most important thing I should do with every e-mail?
a) Spell check, use full sentence structure and use proper grammar.
b) Have a nice greeting: Hi, Hello, etc.
c) Have a proper sign off: TIA, Sincerely, etc.
d) All of the above.

9. How quickly should I reply to e-mail?
a) As soon as I can; no longer than 24-48 hours.
b) When I get around to it.
c) I don't have to reply.
d) Doesn't matter.

10. Before e-mailing a Web site for assistance, I should:
a) Double check my e-mail address is correct.
b) Get all my questions together and only send one e-mail.
c) Make a reasonable effort to ensure the info I
         seek is not already covered on the site.
d) All of the above.